Privacy Policy

Effective date: 24 March 2025
Last updated: 24 March 2025

This Privacy Policy describes how NAEST Property Management Ltd ("we", "our", or "us") collects, uses, and protects the personal data of visitors and users of our website www.naest.net and our short-term rental services, in accordance with the General Data Protection Regulation (GDPR) and the Laws of Cyprus.

1. Who We Are

NAEST Property Management Ltd
Company Reg. No: HE 472743
Address: Griva Digeni 78, 2nd Floor, Flat/Office B1, Neapoli, 3101, Limassol, Cyprus
Email: info@naest.net

2. What Personal Data We Collect

We may collect and process the following personal data:

  • Contact information: Name, email address, phone number

  • Booking details: Dates, guest names, number of guests, preferences

  • Payment information (processed through third-party platforms like Airbnb, Booking.com, Stripe, etc.)

  • Technical data: IP address, browser type, device info, cookies, and usage data

  • Communication: Emails, messages, or inquiries sent to us

3. How We Collect Data

We collect data in the following ways:

  • When you visit or use our website

  • When you book accommodation via third-party platforms

  • When you contact us via email, contact forms, or messaging apps

  • When you sign up for newsletters or promotions

4. Why We Use Your Data

We use your data to:

  • Manage bookings and provide rental services

  • Respond to inquiries or support requests

  • Improve website performance and user experience

  • Send updates, promotions, and service-related communications (with your consent)

  • Comply with legal obligations

5. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity – to provide the service you requested

  • Legal obligations – for accounting and compliance

  • Legitimate interests – to improve our services

  • Consent – for optional communications and marketing

6. Data Sharing

We may share your data with:

  • Service providers (e.g. cleaning teams, maintenance staff, tech providers)

  • Booking platforms (Airbnb, Booking.com, etc.)

  • Payment processors

  • Legal authorities, if required by law

We do not sell your personal data.

7. Data Retention

We retain your data only as long as necessary to:

  • Fulfill the purposes stated above

  • Comply with legal, tax, and regulatory obligations

When data is no longer needed, we securely delete or anonymize it.

8. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your data ("right to be forgotten")

  • Object to or restrict processing

  • Withdraw consent (for marketing)

  • File a complaint with your local Data Protection Authority

To exercise your rights, contact us at info@naest.net

9. Cookies and Tracking

We may use cookies and similar technologies to:

  • Improve website functionality

  • Analyze user behavior

  • Remember preferences

You can manage cookies through your browser settings. For more details, see our Cookie Policy.

10. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, or destruction.

11. International Transfers

If we transfer data outside the EU, we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the "last updated" date shown above.

13. Contact

If you have questions or concerns about this policy or your data, please contact:
Email: info@naest.net
Postal Address: Griva Digeni 78, 2nd Floor, Flat/Office B1, Neapoli, 3101, Limassol, Cyprus